We are under no illusions about how difficult it can be to make sustainable mindset change happen in Southeast Asia.
Especially, when many of the behavioral changes that Global Companies seek from their employees (for example – greater transparency, ownership, and accountability) go directly against local cultural norms such as saving face, reverence to hierarchy, and avoidance of conflict.
Sadly most attempts to get local teams to become more engaged and productive struggle to move the needle forward. It’s the same old story. Employees resist, managers are forced to micromanage, and any performance improvements are only short-lived.
Yet another consultant or training program that fails to deliver on its promises.
A CUSTOMIZED APPROACH
FOR SOUTHEAST ASIA
That is why, over the past 8 years, we have learned to significantly modify our mindset change programs so they are more ‘culture appropriate’ for how the vast majority of employees in the emerging markets of Southeast Asia respond to change.
Through the process of trial and error, we are now able to bypass all the major change management mistakes that most companies make when attempting to create more accountable and proactive local teams without the need for senior leaders to constantly follow up.
As a result, the organizations that we have worked with have been able to experience sustainable improvements in their team’s engagement and productivity levels in just a few weeks of starting our programs without overwhelming or burning out their teams.
WATCH SOME OF OUR CASE STUDIES
SAMPLE OF PAST CLIENT RESULTS
50% decrease in attrition
in less than 7 months
35% increase in productivity
in less than 4 months
42% reduction in cycle time
in less than 3 weeks
75% increase in NPS
in less than 6 months
12 hours of executive time freed
up every week in less than 2 months
44% increase in quality
in less than 3 months
OUR PROCESS FOR CREATING SUSTAINABLE RESULTS
We use a scientific-based approach to behavioral change combined with the best practices from Lean Management and Continuous Improvement to ensure we effectively implement and prioritize the most appropriate best practices for each client.
For example, we have found that helping local managers and supervisors see their blind spots and unlearn the traditional leadership beliefs that hold them back, is critical to ensuring that the new culture of high-performance becomes sustainable.
That is why for each client, we assign a dedicated number of expert coaches and consultants from our team, matching their skills and experience with the specific needs of the organization.
We do not believe that simply ‘copy and pasting’ what we did for another organization is what is in the best interest of our clients. When it comes to making change stick, in the fastest way possible, each organization needs a customized approach unique to them.
OUR 3-STEP METHODOLOGY FOR
CREATING SUSTAINABLE RESULTS
- How do we prepare our leaders so they are open to change?
Melt: Create a safe environment for leaders to unlearn the limiting beliefs that are holding them back (see their blind spots & get to the real root causes of underperformance).
- How do we ensure we do not overwhelm our leaders?
Kaizen: Meet people where they are at, Start with why, Build on existing strengths, Keep it simple (small wins), Progress not Perfection (1% Better Everyday).
- How do we ensure that the changes stick?
Freeze: Support each team until they develop the winning habits needed to sustain the new high-performance culture (e.g. psychological safety, transparency & ownership) so they no longer need to rely on external help.
OUR GUARANTEE OF IMPACT
We do not believe that simply ‘copy and pasting’ what we did for another organization is what is in the best interest of our clients.
We use a scientific-based approach to diagnose each organization’s unique situation to ensure that any solutions we propose are tailored to their specific priorities and objectives.
That is one of the reasons why we can guarantee our clients that they will see a measurable and sustainable improvement in their most important KPIs, if not, we will work for free until this has been achieved.
