90% of Culture Change Initiatives Fail!
Our Obsession at KLA is Helping Our Clients
Become the 10% Who Succeed
PAST CLIENTS INCLUDE
Our Programs are Fully Customized to Ensure
Our Clients See a Measurable & Sustainable
Improvement to Their Most Important KPIs
Our Programs are Fully Customized to Ensure
Our Clients See a Measurable and Sustainable
Improvement to Their Most Important KPIs.
What Local Leaders Are Saying
Alynna Delgado
Customer Service Manager
Alynna Delgado
Customer Service Manager
“KLA helped my team develop a continuous improvement mindset. They no longer have a silo mentality, as they now see the bigger picture and look for ways to work together more effectively to add more value to the rest of the organization.”
“Initially, I was worried about how my employees would respond as they were already feeling fatigued by so much change. But I am so proud of how they have embraced these new techniques and tools from KLA. They are now more open, honest, and transparent. This new mindset has directly led to better results for our business.”
Andy Calalang
IT Delivery Manager
Andy Calalang
IT Delivery Manager
Lesly Lampano
Procurement Director
Lesly Lampano
Procurement Director
“Initially, I was concerned that my staff would consider this as additional work. But I was surprised at how quickly they embraced it and how fast we were able to see measurable improvement in performance.”
“At first, I thought implementing these best practices would be too time-consuming and something not applicable to our industry. But I was wrong. It really helped us. The tailor-fit solutions easily became a natural part of our daily routine.”
Ophel Estupigan
Department Manager
Ophel Estupigan
Department Manager
WHAT FRONTLINE EMPLOYEES ARE SAYING
What Western Executives Are Saying
Ryan Charland
CEO
“Within the first few weeks of partnering with KLA, we saw a significant shift in the proactiveness and ownership levels within our team. As a result, we began to see big improvements in our service delivery times (up by 4x), error rates (down by 3x), and employee engagement (up by 20%). I highly recommend the KLA approach to transformation.”
“The tailor-fit program that KLA created for us has massively changed my staff. I was so impressed to see how these new leadership principles have been embedded into them and reflected in the way they work. It has unquestionably helped them become more confident and efficient.”
Cristina romagnoli
GM
Jason little
CIO
“Workplace culture in Asia can traditionally be very hierarchical and task-oriented. So working with KLA was really effective in helping us break down these barriers and create a psychologically safe environment, where ideas are shared and people can freely ask for help.”
“KLA helped us experience a rapid culture change that enabled our local employees to take more pride and accountability for their work. The result was a huge improvement in our on-time delivery rates (from 35% to greater than 92%) and our right-first-time rates (from 67% to greater than 95%).”
Kees Bruinsma
CEO
Our Vision is to Help our Clients Create a
High-Performing Work Culture that they Would
be Proud to Showcase to their Customers
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- Practical tips and insights for leaders of Filipino Staff
- Includes 7 real-life case studies
- Includes sample scripts for handling difficult conversations
