We have observed the vast majority of MNCs with operations in the emerging markets of Asia that try to get their local teams to become more engaged and productive – struggle to move the needle forward.

It’s the same old story. Employees resist, managers become overwhelmed, and any performance improvements are only short-lived.

Yet another consultant or training program that fails to deliver on its promises.


That is why, over the past 8 years, we have learned to significantly modify our programs so they are more ‘culture appropriate’ for how the vast majority of employees in the emerging markets of Asia respond to change.

Through the process of trial and error, we are now able to bypass all the major change management mistakes that most MNCs in Asia make when attempting to create more accountable and proactive local teams without the need for senior leaders to constantly follow up.

As a result, the organizations that we have worked with have been able to experience sustainable improvements in their team’s engagement and productivity levels in just a few weeks of starting our programs without overwhelming or burning out their teams.

"It was unlike any other leadership program I've ever attended. It was customized for our team and challenged you to think and express yourself while inspiring you to learn from your colleagues. It has helped me to have greater self-awareness, particularly to be more attentive to the impact I have on others."
April Flores
April Flores
Communication Manager
"The KLA team's knowledge of lean management and sensitivity to local culture merged beautifully together to help kickstart the transformation in our operations. We saw a massive improvement in our team's engagement and productivity levels. More importantly, we were able to sustain it after our contract with KLA expired."
Robert Hansen
Robert Hansen
Plant Manager
"Honestly, working with the KLA team has changed my mindset about leadership. Before, I thought that pushing people hard was the only way to get results. Now, I know that there are smarter ways to get the best out of my team that will create more effective and sustainable results."
Hamza Hamioud
Hamza Hamioud
Customer Service Manager



50% decrease in attrition
in less than 7 months

35% increase in productivity
in less than 4 months

42% reduction in cycle time
in less than 3 weeks

75% increase in NPS
in less than 6 months

12 hours of executive time freed
up every week in less than 2 months

44% increase in quality
in less than 3 months


We use a scientific-based approach to behavioral change combined with the best practices from Lean Management and Continuous Improvement to ensure we effectively implement and prioritize the most appropriate best practices for each client.

For example, we have found that helping local managers and supervisors see their blind spots and unlearn the traditional leadership beliefs that hold them back, is critical to ensuring that the new culture of high-performance becomes sustainable.

That is why for each client, we assign a dedicated number of expert coaches and consultants from our team, matching their skills and experience with the specific needs of the organization.

We do not believe that simply ‘copy and pasting’ what we did for another organization is what is in the best interest of our clients. When it comes to making change stick, in the fastest way possible, each organization needs a customized approach unique to them.


We are under no illusions about how difficult it can be sometimes to make change happen in Asia.

Especially, when many of the behavioral changes that organizations seek from their employees (for example – greater transparency, ownership, and accountability) go directly against local cultural norms.

However, we are so confident that our programs are effective in changing employee mindset, that we are the only Management Consulting firm of our kind in Asia that guarantees our clients will see a significant improvement to their most important KPIs in 3 months or less, without overwhelming or burning out their teams.

Our ultimate measure of success is when our clients no longer need our support – because their local workforce were able to develop the high-performing habits and mindsets required to sustain a continuous improvement culture long after our consulting team has left.