OUR PROCESS

We have observed the vast majority of organizations in Southeast Asia that try to get their team to become more engaged and productive – really struggle to move the needle forward.

It’s the same old story. Employees resist, managers become overwhelmed, and any performance improvements are only short-lived.

Yet another consultant or training program that fails to deliver on its promises.

A Customized Approach for Each Client

That is why, over the past 8 years, we have learned to significantly modify our programs so they are more ‘culture appropriate’ for how the vast majority of employees in Southeast Asia respond to change.

Through the process of trial and error, we are now able to bypass all the major change management mistakes that most organizations in Southeast Asia make when attempting to create more accountable and proactive teams without the need for senior leaders to constantly follow up.

As a result, the organizations that we have worked with have been able to experience sustainable improvements in their team’s engagement and productivity levels in just a few weeks of starting our programs without overwhelming or burning out their teams.

"Workplace culture in Asia can traditionally be very hierarchical and task-oriented. So working with KLA was really effective in helping us break down these barriers and create a psychologically safe environment, where ideas are shared and people can freely ask for help."
Jason Little
Jason Little
Chief Information Officer
"The KLA team's knowledge of lean management and sensitivity to local culture merged beautifully together to help kickstart the transformation in our operations. We saw a massive improvement in our team's engagement and productivity levels. More importantly, we were able to sustain it after our contract with KLA expired."
Robert Hansen
Robert Hansen
Plant Manager
"The tailor-fit program that KLA created for us has massively changed my staff. I was so impressed to see how these new leadership principles have been embedded into them and reflected in the way they work. It has unquestionably helped them become more confident and efficient."
Cristina Romagnoli
General Manager

SAMPLE OF PAST CLIENT RESULTS

50% decrease in attrition
in less than 7 months

35% increase in productivity
in less than 4 months

42% reduction in cycle time
in less than 3 weeks

75% increase in NPS
in less than 6 months

12 hours of executive time freed
up every week in less than 2 months

44% increase in quality
in less than 3 months

OUR PROCESS FOR CREATING SUSTAINABLE RESULTS

We use a scientific-based approach to behavioral change combined with the best practices from Lean Management to ensure we effectively implement the most appropriate solutions for each team and not just ‘copy-paste’ what we did for another organization.

For each client, we assign a dedicated number of expert coaches and consultants from our team, matching their skills and experience with the specific needs of the organization.

The intention is that our team will effectively transfer all the skills needed to ensure that the changes we help our clients implement are sustainable long after our consultants have left.
"Initially, I was concerned that my staff would consider this as additional work. But I was surprised at how quickly they embraced it and how fast we were able to see measurable improvement in performance."
Lesly Lampano
Lesly Lampano
Procurement Director
"Initially, I was worried about how my employees would respond as they were already feeling fatigued by so much change. But I am so proud of how they have embraced these new techniques and tools from KLA. They are now more open, honest, and transparent. This new mindset has directly led to better results for our business."
Andy Calalang
Andy Calalang
IT Delivery Manager
"KLA helped my team develop a continuous improvement mindset. They no longer have a silo mentality, as they now see the bigger picture and look for ways to work together more effectively to add more value to the rest of the organization."
Alynna Delgado
Customer Service Manager

HOPE THAT LASTING CHANGE IS POSSIBLE

We are under no illusions about how difficult it can be sometimes to make change happen in Southeast Asia.

Especially, when many of the behavioral changes that organizations seek from their employees (for example – greater transparency, ownership, and accountability) go directly against local cultural norms.

That is why for our programs in KLA, creating a safe space for local managers and supervisors to unlearn the traditional beliefs that hold them back, is just as important, if not more important than learning new skills.

Our ultimate measure of success is when our clients no longer need our support – because their leaders were able to build the high-performing habits and mindsets that ensured sustainable levels of team engagement and productivity long after we have left.

"It was unlike any other leadership program I've ever attended. It was customized for our team and challenged you to think and express yourself while inspiring you to learn from your colleagues. It has helped me to have greater self-awareness, particularly to be more attentive to the impact I have on others."
April Flores
April Flores
Communication Manager
"At first, I thought implementing these best practices would be too time-consuming and something not applicable to our industry. But I was wrong. It really helped us. The tailor-fit solutions easily became a natural part of our daily routine."
Ophel Estupigan
Ophel Estupigan
Department Manager
"Honestly, working with the KLA team has changed my mindset about leadership. Before, I thought that pushing people hard was the only way to get results. Now, I know that there are smarter ways to get the best out of my team that will create more effective and sustainable results."
Hamza Hamioud
Hamza Hamioud
Customer Service Manager